Tenant Satisfaction Measures 2026 - 2027 Results
Our internal reporting measures on the tenant services we provide.
Measuring our service performance.
The Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing (RSH) in England to evaluate the performance of housing associations in England regarding the provision of high-quality homes and services. As part of this system, landlords will be required to report on a set of tenant satisfaction measures.
At SHA, we are dedicated to providing the best possible housing experience for all our valued residents. Below, we present management information (e.g. data on repairs and complaints) collected up to April 2026.
A TSM survey for 2026–2027 is currently underway, and the results will be updated upon completion of the survey in 2027.
Keeping homes in good repair
RP01
Proportion of homes that do not meet the Decent Homes Standard.
0%
RP02 (1)
Proportion of non-emergency responsive repairs completed within the landlord’s target timescale.
97%
RP02 (2)
Proportion of emergency responsive repairs completed within the landlord’s target timescale.
99%
Maintaining building safety
BS01
Proportion of homes for which all required gas safety checks have been carried out.
100%
BS02
Proportion of homes for which all required fire risk assessments have been carried out.
100%
BS03
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out.
N/A
BS04
Proportion of homes for which all required legionella risk assessments have been carried out.
100%
BS05
Proportion of homes for which all required communal passenger lift safety checks have been carried out.
100%
Complaints handling and neighbourhood management
