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Supporting you

You will find useful information and links to services we offer including paying your rent, ordering statements, repairs and maintenance, and more.


Find out how to pay your rent or stay up to date and order a new statement.

Paying your rent

We want to make sure our tenants have paid their rent in time and safely. Follow our step by step process to pay your rent.

Order a statement

To make sure you have the and most recent up to date statement, please email us and a member of staff will be in contact.

Repair & maintenance

Rechargeable repairs

Whilst many repairs are carried and covered by SHA, some repairs fall under the tenant’s legal responsibility.

Reporting a repair

We have made it as easy as possible to allow you many ways to log or report a repair request.

Repair feedback form

Please use this page to provide the team feedback on the recent repair carried out at your home.

Estate cleanliness

Help us to ensure our estates stay clean.

Personal wellbeing

Tenancy support

SHA provides comprehensive welfare benefits and tenancy support services to help residents maintain their housing and avoid homelessness.

Domestic abuse

If you or someone you know are experiencing domestic abuse, it is important to seek help from a trusted person or professional organisation.


Helping you address underlying issues and preventing homelessness by finding long-term solutions to maintain a stable tenancy.

Debt advice

We partner with local organisations to help individuals understand their options for managing debts and develop a plan to get back on track financially.

Welfare reform

We provide information to help you learn more about welfare reform, government assistance and the impact of any changes that you should be aware of.

Financial inclusion

SHA has been working with residents to improve their financial health in partnership with the Getting on With Money project.

Cost of living crisis

It is important to remember that you are not alone and that there are resources available to help you navigate a cost of living crisis.