Skip to main content

Anti-social behaviour

Our mission is to improve the quality of life for our residents. We are committed to promoting a safe and secure environment where residents are able to live peacefully in their homes and communities. These are places where people show respect and consideration for each other and behave in a way that is acceptable to all.

Three levels of ASB:

3 Levels of Anti-Social Behaviour and what SHA intend to do

Level 3: Low level

This type of anti-social behaviour is unlikely to cause immediate harm. Examples include:

  • Acts causing annoyance or irritation
  • Temporary car repair noise
  • Dog fouling
  • Fly tipping
  • Items left in communal areas
  • Occasional noise
  • Unauthorised use of car parks

For low-level ASB, we aim to contact the complainant within 10 working days of receiving the report by phone or email. If circumstances change or new information arises, the case may be re-categorised. We aim to investigate and resolve the ASB issue within one month. An extension may be sought where complaints are deemed complex.

Interviews will be conducted at a mutually agreed time, either by phone or other suitable means.

Level 2: No immediate threat

This involves anti-social behaviour with no immediate threat to the complainant or others. Examples include:

  • Animals causing property damage
  • Loud music or television disturbing neighbours
  • Loud shouting and arguing
  • Problems with groups of young people
  • Property damage
  • Using the home for unlawful purposes (e.g. drug dealing)
  • Visitor behaviour seriously impacting quality of life

For this level of ASB, we aim to arrange and conduct an interview with the complainant within 10 working days of receiving the complaint. The interview arrangements will be confirmed in writing and can take place in person, by phone, or online. We aim to investigate and resolve the ASB issue within one month. An extension may be sought where complaints are deemed complex.

Level 1: Very serious

This involves the most serious or urgent types of anti-social behaviour. Examples include:

  • Arson or attempted arson
  • Behaviour endangering a child
  • Behaviour endangering the complainant or others
  • Domestic violence
  • Hate crime
  • Racial harassment
  • Verbally abusive or intimidating behaviour

For Level 1 ASB call the Metropolitan Police on 999 immediately. Following your report, you should receive a reference number. Then contact SHA to let them know about your ASB situation. SHA aims to arrange and conduct an interview with the complainant within 10 working day of receiving the report, either by phone or in person. We aim to investigate and resolve the ASB issue within one month. An extension may be sought where complaints are deemed complex. We reserve the right to gather information by any suitable means.

The Community Trigger (also known as the ASB Case Review)

What is the Community Trigger?

Regardless of which agency is investigating your ASB case, the Community Trigger is a process which allows members of the community, or advocates on their behalf, to ask for a review of the responses to their complaints of anti-social behaviour. The Trigger should only be used if no action has been taken as a result of repeat reporting of ASB.

The use of the Community Trigger does not interfere with your right to follow your ASB provider’s internal complaints procedure; both processes can run at the same time. The Trigger cannot be used to report general acts of crime which should be reported to police.

More detailed information on the process, which is administered by the London Borough of Tower Hamlets following procedures set out in the Antisocial Behaviour, Crime and Policing Act 2014, the threshold for and the ways to apply for a Trigger can all be found on Tower Hamlets’ website.

Report anti-social behaviour