Our offices will be closed for the festive season from 1:00 pm Tuesday 24th December 2024 until 9:30 am Thursday 2nd January 2025. During this time, we will only be dealing with emergencies.
If you are a resident of Pedley Street and have heating or hot water issue, please call Switch2 on 0333 321 2010.
For all other residents, call Robert Heath on 020 8336 6767 for emergency heating and hot water issues.
Water failure or sewer flooding
Call Thames Water on 0800 316 9800.
Mains gas leak
Call the National Gas Emergency line on
0800 111 999
Power cut
Please call UK Power Networks on 0800 316 3105
Other emergencies
For all other emergencies, please call 020 7392 5400 and press 1 to be transferred to Spitalfields Housing Association’s out-of-hours emergency service.
What is meant by ‘other emergency repairs’?
- Total loss of water supply (Check with neighbour first)
- Fire damage
- Total loss of electricity power. (Check with neighbour first)
- Breaches of security of outside doors and windows
- Unsafe power or lighting socket, or electrical fittings
- Blocked or leaking foul drain, soil stack, or (where there is no other working toilet in the dwelling house) toilet pan. (If from main manhole/shared gully then please call
Thames Water) - Burst pipes, overflows (serious water leaks that cannot be contained)
- Rain water pouring in
- Flooding
- Offensive or racist graffiti
- Car park gate not opening
- Lift breakdown
- Electric heating and hot water
- Storm damage
- Communal or main entrance door not opening
Only essential works will be carried out to make safe any risks. All other repair requests will be carried out after this holiday period.
Note: any non-emergency repairs can still be reported online.
From all staff at SHA, we wish you a joyful festive season.
