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Storing personal belongings in communal areas is prohibited
Resident
Storing personal belongings in communal areas is prohibited
Rules around personal storage and communal areas are much stricter than many people expect, mainly…
Improving energy efficiency at home – a guide for residents
Resident
Improving energy efficiency at home – a guide for residents
SHA is taking further steps to support residents in saving money and lowering their energy…
Growing plants in small spaces while supporting bees
Community
Growing plants in small spaces while supporting bees
Some residents have been asking where it’s best to grow plants. The main things to…
SHA has joined the Tower Hamlets Climate Alliance
Resident
SHA has joined the Tower Hamlets Climate Alliance
Spitalfields Housing Association has joined the Tower Hamlets Climate Alliance, a new borough-wide initiative uniting…
Key factors in controlling noise
Resident
Key factors in controlling noise
Unwanted noise from neighbours can be challenging, but there are practical steps residents can take…
Understanding the differences between a boiler and Heat-Interface Unit
Safety
Understanding the differences between a boiler and Heat-Interface Unit
If you’re a social housing tenant, boilers and Heat-Interface Units (HIU) usually come with specific…
Keeping your household details up to date
Resident
Keeping your household details up to date
To help us better meet your needs, please ensure your household details are up to…
Routine practices to help keep household drains clear
Resident
Routine practices to help keep household drains clear
At this time of year, tenants can at times experience frozen or blocked sink and…
Condensation, Damp and Mould: A Guide for Tenants
Resident
Condensation, Damp and Mould: A Guide for Tenants
Spitalfields Housing Association (SHA) treats all reports of damp and mould with the utmost seriousness.…
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Home
Residents
Existing tenants
Your tenancy
Tenant’s handbook
Home insurance
Inform us of change
Moving out guide
Sky Q & fibre broadband
Parking permits
Living standards
Health and safety
Anti-social behaviour
Being a good neighbour
Decent homes
Condensation, Damp and Mould: A Guide for Tenants
New tenancies & ownership
Becoming an SHA resident
Shared ownership
Right to buy
–
–
Our tenant’s handbook is available to download
Supporting you
Rent
Paying your rent
Order a statement
Repairs & maintenance
Rechargeable repairs
Reporting a repair
Repair feedback form
Estate cleanliness
Bulky waste
Dealing with household waste
Estate cleaning
Pest control
Personal wellbeing
Tenancy support
Domestic abuse
Homelessness
Debt advice
Welfare reform
Financial inclusion
Cost of living crisis
Community
Community life
Hason Raja Centre
Co-create spaces
Coronavirus/COVID-19
Social Value
Building racial inclusion
Sustainability
Skills & opportunities
Scrutiny panel
Involvement opportunities
Resident training program
–
–
Book the Hason Raja Centre for your event
News
Newsletters
About SHA
Who we are
Mission, vision and values
Department statements
Our history
Our staff and board
Reports & documents
Annual reports
Our policies
Performance
Tenant Satisfaction Measures
Annual Complaint Performance Report 2024-2025
Tenant Satisfaction Measures Survey
–
–
Our latest latest annual report is available to view
Contact us
Callback request
FAQs
Useful numbers
Complaints procedure
Report a repair
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