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Resident
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Community
Vandalism: what residents should know
Vandalism, such as broken windows, damaged doors, graffiti, or destruction of communal facilities harms not…
Service
Helpful reminders for making your housing payments
Staying on top of rent and service charge payments helps keep your tenancy secure and…
Resident
Importance of Contents Insurance
When you rent a home from a housing association like SHA, your rent and service…
Resident
Understanding your home
Whether you live in a historic property full of character or a brand-new build with…
Safety
Dangers of pouring fat down the sink
It might seem convenient to pour leftover cooking oil or fat down the kitchen sink,…
Resident
Keeping your home warm during winter
As the winter months approach, keeping your home warm and comfortable becomes essential, not just…
Community
Graffiti management and prevention
Graffiti can affect how safe and welcoming a neighbourhood feels. While some see it as…
Safety
Pest Control: Tips for tenants
Pests such as mice, rats, cockroaches, and bedbugs can cause stress, health risks, and damage…
Safety
Preventing mould and damp
Following our last article highlighting how mould and damp can cause health problems, damage your…
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Home
Residents
Existing tenants
Your tenancy
Tenant’s handbook
Home insurance
Inform us of change
Moving out guide
Sky Q & fibre broadband
Parking permits
Living standards
Health and safety
Anti-social behaviour
Being a good neighbour
Decent homes
New tenancies & ownership
Becoming an SHA resident
Shared ownership
Right to buy
–
–
Our tenant’s handbook is available to download
Supporting you
Rent
Paying your rent
Order a statement
Repairs & maintenance
Rechargeable repairs
Reporting a repair
Repair feedback form
Estate cleanliness
Bulky waste
Dealing with household waste
Estate cleaning
Pest control
Personal wellbeing
Tenancy support
Domestic abuse
Homelessness
Debt advice
Welfare reform
Financial inclusion
Cost of living crisis
Community
Community life
Hason Raja Centre
Co-create spaces
Coronavirus/COVID-19
Social Value
Building racial inclusion
Sustainability
Skills & opportunities
Scrutiny panel
Involvement opportunities
Resident training program
–
–
Book the Hason Raja Centre for your event
News
Newsletters
About SHA
Who we are
Mission, vision and values
Our history
Our staff and board
Reports & documents
Annual reports
Our policies
Performance
Tenant Satisfaction Measures
Annual Complaint Performance Report 2024-2025
Tenant Satisfaction Measures Survey
–
–
Our latest latest annual report is available to download
Contact us
Callback request
FAQs
Useful numbers
Complaints procedure
Report a repair