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TSM management information

Our internal reporting measures on the tenant services we provide.

Building safety

BS01

Proportion of homes for which all required gas safety checks have been carried out.
100%

BS02

Proportion of homes for which all required fire risk assessments have been carried out.
100%

BS03

Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out.
N/A

BS04

Proportion of homes for which all required legionella risk assessments have been carried out.
100%

BS05

Proportion of homes for which all required communal passenger lift safety checks have been carried out.
100%

Repairs

RP01

Proportion of homes that do not meet the Decent Homes Standard.
0%

RP02 (1)

Proportion of non-emergency responsive repairs completed within the landlord’s target timescale.
97%

RP02 (2)

Proportion of emergency responsive repairs completed within the landlord’s target timescale.
97%

Complaints handling and neighbourhood management

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