Staying on top of rent and service charge payments helps keep your tenancy secure and your home safe. Here are some useful tips for tenants of housing associations:
Payment reminders
- Know your due date: rent is usually due weekly or monthly – check your tenancy agreement.
- Set up a regular payment method: Direct Debit or Standing Order can help you pay on time automatically.
- Keep records: save receipts, bank statements, or screenshots as proof of payment.
- Use references: use tenant’s key or property key as a payment reference for correct delegation of payment.
- Check your balance: log in to your My Tenancy online portal (if available) or contact SHA for a statement.
- Allow time for payments: bank transfers may take a few days – pay early to avoid delays.
If you have payment problems
- Don’t ignore it: contact your SHA housing officer straight away if you can’t make a payment.
- Ask for support: an SHA housing officer will be able to advise and signpost you to local support or money advice teams.
- Check your benefits: make sure you’re receiving the right housing benefit or Universal Credit.
- Agree a plan: if you fall behind, SHA may in exceptional circumstances be able to assess your situation to arrange a repayment plan.
Top tips when making payments
- Keep SHA’s contact details handy and let them know as soon as there’s a delay.
- Update your details if your income, benefits, or bank account changes.
- Prioritise your rent – it’s one of the most important bills to pay.
Remember
- Paying on time helps protect your tenancy.
- Help is available if you’re struggling – as long as you ask early
- Clear communication with your housing officer is always the best step.
- If you’re worried about rent payments, contact your SHA housing officer straight away. They’re there to support you.
