Help us to get it right
Spitalfields Housing is a people organisation, and the most important people are our residents. Our vision is” to create thriving Communities and to improve the Quality of Life for our residents”. Residents are already involved in influencing the services we provide to you in a number of ways. However we want more of you to be involved in different ways and we know that your input will help to improve the services you receive from us. Below you will find a list of options for how you can get involved along with a rating which tells you how influential that involvement is and how much time it would take.
Can you spare 2hrs a year? If so we want to hear from you.
- Scrutiny Panel
Our Scrutiny Panel reviews services and makes recommendations to us about how to improve them. It is a powerful body which works with us to make things better for all residents. Come and join us. What are the benefits for you of joining the panel?
If you join the scrutiny panel you will:
- Increase your skills Gain experience of reviewing services
- Learn more about how services are delivered
- Receive training
- Reasonable expenses will be paid
Influence rating: High
Time rating: approximately equivalent to 5 days per annum
Invcentives - £10 per meeting
- Interviews and Selection Panels
We already involve residents in recruiting staff and in appointing contractors to carry out services for us. WE will provide training for these residents. Whilst we have a few people who work with us, we want to expand this pool of residents who are trained and can be called upon help us get the best people and the best companies for the job.
Influence rating: high
Time rating: 3-6 hours (recruitment)
Incentives - £25 per halfday, £40 per full day
- Resident Estate Inspectors
Resident Estate inspectors are trained residents, who carry out inspections on the estate services provided by Spitalfields on behalf of residents.
The role of the Resident Estate Inspectors is to assess the standards of the estate services and to provide a residents' assessment on whether we are meeting our current service standards.
Influence rating: medium
Time rating: periodically 30 minutes per month
Incentives - £15 voucher per inspection
- Residents Training
We can provide training for residents who want to be involved and would like to improve their skills to help them be involved. This could include training on chairing meetings, taking minutes, understanding financial information or learning how a housing association is run.
Influence rating: low/medium
Time rating: periodically 2-4 hours
Incentives - Paid training
- Satisfaction Surveys
We carry out a variety of satisfaction surveys throughout the year; these surveys identify current satisfaction levels and identify areas for improvement.
The key resident satisfaction survey is the annual star survey which is sent by an independent company to our residents to get an overall view of our services and how we are doing. Satisfaction ratings help the Scrutiny Panel decide which service they should review next and are reported to our Board.
Influence rating: medium
Time rating: periodically 30 minutes every 3 years
Incentives - Prize Draw, 1st Prize £50, 2nd Prize £30, 3rd Prize £20
- Tenant and Residents Associations
A Residents' Association is a way for residents to get involved at a local level. A Residents' Association often represents the interests of the local area and can help to bring communities closer together. Typically a Residents' Association may choose to campaign around common issues, as well as organising fun days and social events. We provide support including providing grants.
Time rating:1-2 hours every 2 months
Below is a list of our current TRA's and contact details if you live in that area and want to get involved. If you do not have a residents association where you are and are interested in starting one up, contact Murselin Islam on Murselin@Spitalfieldsha.co.uk
Cheverell and Gilman House TRA:
Teal Street E2 9BN
Chair - Jerome Lejeune
Spelman St TA:
Spelman St, Casson St, Greatorex St, Zafar Khan House, Monthope Rd
Chair - Md. Somshul Hoque
Mob: 07984 320517
Fakruddin St TA:
Shahjalal Estate, Fakruddin St, E1 5BU
Chair - Zamal Miah
Princelet St, Hanbury St, Woodseer St. E1
Chair - Md Janu Ali
Selby Estate TA:
Selby St, Surma Close, Granary Rd, E1 5DF
Chair - Joygun Bibi Secretary - Larry Herman
Burhan Uddin House TA:
Commercial St, E1 6BA
Secretary - James Frankcom,
Mob: 07415 226693
- The Women's Forum
The women's forum is an active group of female residents of Spitalfields Housing Association who express their views on our services. The forum takes part in various training and workshops which enables them to become more confident and develop personally as well as professionally. The forum is a platform for the female residents to be vocal and independent. The forum also gets the opportunity to observe board meetings and influence decisions. A representative of the Women's Forum is also now Vice Chair of the Scrutiny Panel so this forum acts as a stepping stone to other things. They also go on trips and have some fun!
Influence Rating: medium
Time rating: 2 hours per meeting- 6 times a year
Incentives - free training trips and Annual Party!
- Focus Groups
We hold focus groups occasionally to look at specific areas of our service. People who come to these groups give their opinions on how we are performing and how we can improve our service. They could tell us what they think about our services to disabled residents, for example. We are currently working on improving our response to Anti Social Behaviour- if you have a view and want to be involved, get in touch.
Influence rating: medium
Time rating: periodically 1-2 hours (meeting), 2/3 meetings per year.
Incentives - £10 voucher per meeting